Customers shall get Refund against Cancellation of order or any failed payment by way of credit to the original mode of payment - Credit/Debit Card or UPI or Net Banking or Third-Party Wallet.
No refund applicable for “No returns applicable products,” if denied at doorstep for prepaid orders.
Refund against Return:
In case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 to 7 days from the date of return pickup.
Bank Account:
Refund credited to the Bank Account entered by the customer at the time of initiating the return request.
In case of transaction failure due to invalid bank account details, M/s Gautam Enterprises reserves the right to refund the amount to the M/s Gautam Enterprises Wallet of the customer.
Refund credited to the M/s Gautam Enterprises Wallet in the form of eGift Cards (issued by Quicksilver). Detailed Terms and Conditions of the wallet are provided here.
Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request.
In case the payment is made by Credit/Debit Card, Net Banking, or Third-Party Wallet, you may get the refund within 5-7 working days. Kindly note that there may be delays in refunds as they are handled by the bank.
Refund against Denied/Canceled Order by M/s Gautam Enterprises:
In case of an online paid order, customers shall get a refund by way of credit to the original mode of payment, such as Credit/Debit Card, or Net Banking, or Third-Party Wallet.
In case of a refund through Credit/Debit Card, Net Banking, or Third-Party Wallet, the credit may be received within 5-7 working days.
While we regret any inconvenience caused by this time frame, the refund process is handled by the bank.
There may be a delay in refund timing, and we have no control over that.
If the status is marked as “REFUND ALLOWED” and is not received by you in 7 working days, kindly contact us at [email protected]. We will follow up until you receive your refund.